General Policy and Terms of Service
This document outlines the privacy practices and terms of use for Guiding Hand Therapy (Fay Hand, LCSW). By using this website and services, you agree to these terms.
1. Privacy Policy (HIPAA & Confidentiality)
As a mental health professional, I strictly adhere to all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
- **Confidentiality:** All communications and records, including information gathered via this website's contact form, are kept strictly confidential.
- **Data Usage:** Personal data collected via the contact form (name, email, phone) is used solely for the purpose of scheduling, communication, and billing for services. It is never sold or shared with third parties for marketing purposes.
- **SMS Opt-In & Opt-Out:**
- If you opt-in for SMS messaging, your phone number will only be used for appointment reminders, scheduling, and urgent communication regarding your care. Standard message and data rates may apply.
- SMS opt-in consent or phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
- **Opt-Out Instructions:** To stop receiving future SMS communications, **reply STOP** to any message you receive. You will receive no further SMS communication from Guiding Hand Therapy.
- **Website Security:** This website uses standard security measures to protect your information, but communication over the internet is inherently risky. Please limit highly sensitive clinical details when using the public contact form.
2. Terms and Conditions of Use
- **Not Emergency Services:** This website and the contact form are NOT for medical emergencies. If you are experiencing a crisis, please call 911 or the National Suicide Prevention Lifeline (988).
- **No Guarantees:** While I strive to provide excellent care, I cannot guarantee specific outcomes or results from therapy services.
- **Professional Relationship:** Filling out the contact form does not constitute a therapist-client relationship. A professional relationship begins only after an initial consultation and the completion of formal intake paperwork.
- **Intellectual Property:** All content on this website (text, logos, graphics) is the property of Fay Hand, LCSW, and may not be reproduced without written permission.
- **Billing and Cancellation:** Specific policies regarding billing, payment, and cancellation fees will be outlined in the formal intake documents provided at your first appointment.
*Last Updated: September 2025*